Data Deletion

Sukify is owned and operated by Konseptu IT Consultancy (Cebu, Philippines). This page explains how to delete your Sukify account and the personal data we hold about you, including any data we received when you signed in with Facebook, Google, or Apple.

Delete your account in the app

The fastest way to delete your data:

• Open the Sukify app and go to your account settings.
• Choose "Delete account."
• Confirm the request.

Your account is deactivated immediately and your personal data is permanently deleted within 90 days.

Staff accounts (Sukify Management)

The steps above apply to the Sukify app for customers. If you use Sukify Management as a business owner or member of staff, your account is held by the business you work for and is removed by that business's admin from the Sukify web app. If you would rather not go through your employer, or you no longer have anyone to ask, email us using the section below and we will handle it directly.

Request deletion by email

If you can't access the app, email us from the address on your account:

• contact@sukify.ph
• contact@konseptu.com

Use the subject line "Delete my data" and include the name, email, or phone number associated with your account so we can verify your identity. We aim to acknowledge requests within 24 hours.

Delete some of your data without closing your account

You do not have to delete your whole account to remove data you would rather we did not hold. Some of this you can do yourself, and the rest we will do for you on request.

In the Sukify app, under Settings → Your profile, you can change your display name, birthday, gender, and interests at any time, and you can remove your interests entirely by deselecting all of them. Notification preferences are under Settings as well, and turning notifications off stops us sending them.

Email us at contact@sukify.ph with the subject line "Delete part of my data" to have any of the following removed while your account stays open:

• Your birthday or your gender. The app currently lets you change these but not clear them, so ask us and we will erase them.
• Your interests, if you would rather we did it than deselect them yourself.
• Your notification registrations, so this device stops being reachable by push.
• The contact details a particular business holds for you, such as the phone number their staff recorded when they issued your card.

Tell us which items you want removed and which account they belong to. We handle these on the same timeline as a full deletion request: acknowledged within 24 hours, completed within 90 days. Removing individual details does not close your account, and your loyalty cards and stamps stay where they are.

If you signed in with Facebook

Deleting your Sukify account also removes the profile data we received from Facebook (your name, email, profile picture, and Facebook user ID).

To revoke Sukify's access to your Facebook account separately, go to Facebook → Settings & Privacy → Settings → Apps and Websites and remove Sukify. Revoking access stops future logins via Facebook but does not, on its own, delete the data we already hold. Use one of the methods above for that.

What gets deleted

We permanently delete the personal data associated with your account, including your profile details, contact information, login identifiers, and any data received from third-party sign-in providers.

Merchant analytics records

Records a merchant relies on for their own business analytics, such as a visit or a redemption, are not deleted, because removing them would distort the merchant's historical totals. Instead we irreversibly anonymize them, stripping every detail that could link the record back to you. Once anonymized, the record can no longer be associated with you.

What we may retain

We may retain a limited set of records where the law requires it (for example, billing, invoicing, and tax records) for the period required by Philippine law. Where data must be kept, it is restricted to that purpose only.

Timeline

Account deactivation is immediate. Permanent deletion of your personal data is completed within 90 days of your request.

Questions

If you have questions about deleting your data, email contact@sukify.ph or contact@konseptu.com. See our Privacy Policy for full details on how we handle your data.